SecureCloud+ is dedicated to achieving sustained profitable growth by providing solutions and services which consistently satisfy the needs and expectations of our customers. The goal of the company is to achieve a high level of customer satisfaction at all times from initial contact, design, delivery and through to ongoing support. To achieve this, the Company operates a Quality Management System in accordance with the requirements of BS EN ISO 9001. SecureCloud+ has developed a culture whereby the people and processes employed are focused on ensuring that we are perceived by our customers as a company whose solutions, services and support consistently outperforms those of our competitors.
Our guiding principles are that we will:
- Continuously improve our services and processes by employing performance monitoring, customer feedback and employee feedback mechanisms
- Resolve any problems that a customer may have with our services promptly and decisively to their satisfaction and where possible take actions to avoid re-occurrence
- Complete all we have agreed to do, keeping our customers informed of progress
- Strive to be the preferred trusted provider of managed services in our chosen field
- Provide access to appropriate training to ensure employees understand how to perform their job and encourage everyone to ‘do it right, first time.’
- Strive to build a company that is regarded by its employees as one they are proud to work for, that communicates with them, listens and responds appropriately, values them and invests in them
- Regularly review and improve the effectiveness of the Quality Management System
- Reflect these principles of objective assessment and continuous improvement in all aspects of our business
Objectives, needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined, monitored and reviewed by the management team.
We will ensure that our employees understand and fully implement our Company’s policies and objectives and are able to perform their duties effectively through ongoing training and development programmes.