Rob Gittins is Head of Service Design and Delivery at SecureCloud+. Rob served for 22 years as a Communications Engineer in the Royal Air Force; since leaving in 2010 he has been instrumental in the implementation of Managed Service contracts in support of frontline operations across the MoD. Rob’s role is to oversee the delivery of end-to-end managed services; managing activities which typically include the establishing of the IT support and management environments, the set-up of the security infrastructure, workplace logistics and the interim processes and tools necessary to deliver a successful service to our customers. Rob brings more than 20 years’ experience in the delivery of IT Operations and Infrastructure management. He is a passionate advocate of ITIL best practice and has proven experience in successful programme delivery of true end-to-end managed services in both the Commercial and Public sectors. Noted for his ability to cultivate strong business relationships at senior level, Rob’s aim will be to focus on Operational Excellence; exceeding target expectations through secure, innovative and simplified service delivery. To relax, Rob runs an elite development group for 16 to 20 year olds at a semi professional football club.